SHIPPING

All products are shipped by Royal Mail. We aim to ship products within 2 days of receipt of payment. Items not in stock will take a maximum of 10 days to ship. All shipments are traceable and trace numbers will be sent by email.

PLEASE NOTE: WE CAN ONLY SHIP ORDERS TO THE BILLING ADDRESS OF YOUR DEBIT OR CREDIT CARD

Orders with alternative addresses will be automatically cancelled without notice.

RETURNS & REFUNDS

No quibble money back guarantee.
If you are not completely satisfied with your order, we will be happy to exchange your item(s) or offer a refund on the following basis:-

Refund/Exchange (Excluding postage).
Please return within 3 days. The item(s) must be intact and in its original packaging. Please include a covering letter confirming the replacement you require. The postal charges for refunds & exchanges are entirely at the buyer’s expense. If you have ordered a non stock product, you cannot cancel once production has begun.

Refund for faulty goods (Including postage).
If you find that the item is faulty, please return within 3 calendar days of receiving the item(s). The item(s) must be in its original packaging, intact and UNUSED.

PRIVACY POLICY

This Privacy Policy describes how beehivehair.co.uk  collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels .
  • Disclosure for a business purpose: shared with our processor PayPal.

    Order information

    • Examples of Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.
    • Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
    • Source of collection: collected from you.
    • Disclosure for a business purpose: shared with our processor PayPal.     

 Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

 To provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, , and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below

For more information about our privacy practices, if you have questions, or if you would like to make a complaint contact:

 Bees@beehivehair.co.uk